About SadaPay

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 3 million+ users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work; it feels fun! 🚀

Why is this role important?

When you work at a financial entity, reconciliation is a part of every single step in a long chain of financial processes. We want to make sure our reconciliation efforts are accurate and of the highest standard, so we welcome candidates who are experts in the area. We plan to perform 360-degree reconciliation on each item so that we can resolve unreconciled transactions.

We’re looking for someone fearless: who can stare a problem in the face, and use their critical thinking abilities to logically solve it. We want someone who’s crafty: who can learn at every step of their professional journey and derive ways to optimize company processes from their learning. We want someone who’s eager: who’s willing to rise to the occasion and take risks where necessary. In essence, we’re looking for a leader who can think fast, pre-empt obstacles, and acquire the relevant knowledge to overcome them.

As a Sadanaut you will:

• Prepare daily recon with closure proofing of various GLs related to settlement, finance, disputes, and customer accounts.
• Process Adjustments against various financial activities
• Investigate and nullify account balances which have a  negative balance.
• Issue reversals (DA) to member banks against failed transactions.
• Coordinate with our settlement team against any identified anomalies.
• Highlight critical risk issues to senior management & make detailed, innovative action plans to mitigate them.
• Report on a monthly and daily basis to the State Bank of Pakistan against reconciliation items.
• Prepare and maintain memos, Addendum, SLAs, and process manual for Reconciliation unit.
• Devise and redesign the processes and procedures of disputes for better customer service.

What it takes to become a Sadanaut:

• A minimum of 3 year of professional experience in reconciliation
• Proven expertise in delivering presentations and reports 
• A knack for working effectively in teams 
• Being a smart worker: does your impact match your effort?
• Strong problem solving and critical thinking skills 
• Creativity: you have ideas, and you’re eager to implement them, optimizing SadaPay’s processes while you work

Perks of being at SadaPay:

• USD-Denominated Salary: Our salaries are fixed in PKR and denominated in USD to help protect against currency fluctuations. The USD-denominated amount is converted and paid in PKR and remains subject to all applicable taxes and deductions. If the USD depreciates against the PKR, you will always receive at least your fixed PKR salary.
• Hybrid Work Culture: In locations where we have an office, our teams follow a hybrid work model with 2 days in the office and 3 days remote each week, balancing collaboration, flexibility, and focused work.
• Flexible Leave Policy: We offer a flexible leave policy to support a sustainable work-life balance. We trust our Sadanauts to manage their work and leave responsibly.
• Comprehensive Insurance Coverage: Every team member, regardless of grade, receives Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions: We provide provident fund contributions to all team members to support their financial growth.
• Technology and Resources: Each team member receives a laptop and additional resources (relevant to their role) to help them work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every team member feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among Sadanauts. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

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